The original flight he was supposed to take Atlanta - Washington (National Airport) departed just 20 minutes before he landed in Atlanta. Though when he arrived in Atlanta, the weather was good and all the flights were leaving on time. This is the information I received from her:The flight was delayed due to weather conditions in Atlanta. When I called the Airtran hotline, I was on hold for an hour being promised "someone will be with you shortly", then I was disconnected ( I spent 1 hr and 3 min on the phone), I called back, waited for another 38 minutes - talked to a representative. The reason indicated on the screens at St.Paul Airport claimed there was technical issue with the aircraft. The flight was delayed from Minneapolis for 2 hours. We had an international flight from Washington, DC the next morning. I booked a flight on-line (from Minneapolis, MN to Washington, DC (DCA) with a layover in Atlanta, GA for 45 minutes for my husband. It was a nice experience till last week when I realized that the first impression was so true, and I COMPLETELY lost my faith in the airline. I was really disappointed, but a few months later decided to "give it another try" and as I had to make an emergency trip to Minnesota, took AirTran again. I had to experience AirTran in 2002 when I took a flight from New York (LaGuardia) to Kansas City, MO. I asked to speak with the VP of customer relations, Jim Ruppel, and they told me he was not and would not be available at any point.
I mean, when someone says they are going to file complaints, and all they are asking for is an existing promotion that would cost the company NOTHING (priority seating? Really?) you would think it would make sense for the company to try to help out.
Even when I said I was going to file complaints, they refused to budge. This is a classic bait and switch, and would have cost Southwest absolutely nothing to fix.
Southwest would not help me, even though the promotion had been reflected on my account for over a month, and I had bought multiple flights under the illusion that this promotion applied to me. I called back and spoke with another agent who had better phone mannerisms but basically gave me the same bottom line. She not only tells me "Tough luck" but is exceedingly rude on top of that! I basically get a big "screw you, buddy". So I call Southwest customer service at 2 and speak to Sherrone, agent # 91963. I bought 5 flights under this promotion over the course of several weeks, and then suddenly the promotion disappeared off my account! Computer glitch, right? Call customer service and get it taken care of, right? Wrong. I signed up for this promotion, and it was shown when I logged into my rapid rewards account. Let me know what you think.Southwest was running a promotion called "Faster A-list" for their rapid rewards members for "A-list" seating (priority boarding) in half the number of flights (16 instead of 32). My question for any/all who see this, have you had similar experiences? If you were on that flight, did you happen to get COVID too? It pains me to think that people were infected because bureaucracy for an item not related to flight capabilities kept us from having proper air flow. Moreover, the lack of air flow during that time may have been the cause for multiple people becoming infected with COVID on that flight. While I think bureaucracy is good when it comes to tracking things that keep planes in the air, an intercom phone is not one of them. I have deduced that this event is likely the reason for the diagnosis I received. The people I was in close proximity to prior to this trip have all tested negative. I then became ill and found out I had covid.
#Southwest airlines reviews full#
While that bureaucracy was in progress for an intercom phone replacement, the full flight sat without A/C for 40+ minutes breathing each other's hot air. From what I overheard, a log entry needed to be performed and confirmed before clearance to fly was given. This was due to bureaucracy mandates from the fix. But it took an additional 40 minutes AFTER the phone was replaced to get cleared to fly.
The Southwest Airline tech showed up and replaced the intercom phone in about 5 minutes. There was in issue with the flight attendant's intercom phone which needed to be replaced. I am requesting some info if anyone was on this flight from Dallas to Austin on June 2nd at approximately 3:30pm.
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